White paper: Salesforce 2.0 – Social Selling in the Content Economy

Here is the first draft of the headline white paper for our Salesforce 2.0 best practice program.

Download: Salesforce 2.0 white paper

This white paper is entitled “Salesforce 2.0 – Social Selling in the Content Economy”, and covers:

  • How publishing content is the new selling
  • Prospecting strategies for Linkedin
  • Augmenting sales capability with Google Apps

Overall the same core message of harnessing ‘App to App Synergy’ is central to the Cloud apps message, very effectively described in this sales scenario.

IDaaS – Identity Architecture for Hybrid Cloud Computing – Cloud Best Practices Network

IDaaS – Identity Architecture for Hybrid Cloud Computing – Cloud Best Practices Network.

Google I/O Product News – Comparing Google+ and Linkedin – Cloud Best Practices Network

Google I/O Product News – Comparing Google+ and Linkedin – Cloud Best Practices Network.

Media Brief: Canadian Cloud Success Story: BoardSuite and Tenzing Successfully Partnering for Mission Critical SaaS Hosting

Canada Cloud

oscar-jofreAn interview with Oscar A Jofre Jr., Founder, President and CEO BoardSuite

By Howard Oliver, What If What Next

Howard: Tell us about BoardSuite. and your involvement with it.

Oscar:  BoardSuite is a (www.boardsuite.co), freemium on-demand board portal that allows organizations the ability to manage, organize and share their confidential corporate information in a secured environment. We confidently provide board members and advisors with access to their organization’s portal wherever they are, whenever they need it, securely and reliably.

As an on-demand, SaaS-based portal, BoardSuite is designed to protect an organization’s sensitive information at the board of directors’ level, while facilitating necessary workflow processes safely and securely, regardless of user location. The portal sends notifications and provides guidance on good governance in response to actions taken in the system by role-based permissions. As such, it is an invaluable tool for ensuring effective and transparent corporate governance.

As a board…

View original post 1,600 more words

BYOD Executive Summary

bant-app1BYOD (Bring Your Own Doctor) will explore the impact of ‘Personal Clouds’ on E-Healthcare, and the potential for this ongoing trend of the ‘Consumerization’ of IT for helping tackle big industry issues.

Faced with growing resource scarcity challenges in particular the baby boomer retirement ticking bomb, Canadian Healthcare has the opportunity to pioneer world-class innovations in Healthcare to address these issues simply by harnessing what it already occurring. The proliferation of smartphones combined with the ubiquity of social networks like Facebook and Linkedin means that individuals themselves have never been better equipped and able to use technology for sharing information.

BYOD will explore how these new trends and tools can be used today in Canadian Healthcare through the lens of the ideas of Eric Topol, a famous author in this field via books such as the Creative Destruction of Medicine. He describes the exploding use of smartphones for everything “Personal Cloud” in nature, i.e. ‘All information about me, on my device of choice’.

Example applications of these ‘Personal Cloud EMRs’ includes ZenVault, and other similar earlier work includes the Microsoft Healthvault service, and this presentation summarizes the key features and technical architectures of how the service is achieved.

The more personal control of personal data is as inevitable as it sounds, and when occurring hand in hand with the equally inevitable progress of online Identity systems, will see the approach also become far more streamlined and technically superior to traditional ‘offline’ approaches. Via open standards like OAuth and REST, the Cloud is becoming a smoothly integrated data sharing environment in a manner that internal corporate IT has always struggled to achieve.

When E-Health is discussed it’s often with the conclusion that a big part of the challenge is having GP’s use record systems. They’re simply too busy treating patients to be concerned with the administrative record-keeping of it and also they’re adverse to new tools.

BYOD addresses this quite fundamentally, by simply empowering the user to do it for themselves. Who better and more motivated to keep their personal data up to date?

Instead GPs can be provided access to online tools that help them too – Google Apps for email for example to submit updates to the record via email, or social networks to help build online support communities for patient groups, among just a few of an infinite range of new and novel applications of the Cloud.

In short and in conclusion, the big part of the E-Healthcare challenge isn’t whether a GP can use a shiny new EMR but whether patients have access to GPs at all, and what they can do about it if they don’t. BYOD offers one shining light simply through more user empowerment and engagement and harnessing of market forces.

Bring Your Own Doctor – Slides available

byod3This Friday I am presenting at the 13th Annual E-Health Summit.

My presentation is ‘BYOD – Bring Your Own Doctor’. Here are the slides:

Download; BYOD Healthcare

Building the Open Cloud Ecosystem – My date with Jake Gyllenhaal

This last week I chaired the Cloud track of the NATAS Summit – A very lively forum of investment banking IT professionals in New York City.

I confess, while it was interesting the real highlight for me was attending the basketball.

Courtesy of the Arachno team I attended one of the recent Nicks defeats of the Celtics, where being the tourist I was more star struck by the fact also in attendance were celebrities like Jake Gyllenhaal for who, never mind throwing me under the bus, my wife would drive it over me for him, so that’s a giggle.

Crowdsourcing the Role of Innovation in IT

The NATAS event was particularly good, kicked off by a keynote presentation from Tsvi Gal, CTO for Morgan Stanley.

Tsvi gave a great insight into the dry nature of tackling “doing more innovation in IT” in the ultra-conservative finance sector, suggesting key pearls of wisdom such as:

  • Leverage crowdsourcing and social media to cultivate more ideas
  • Have a workflow for progressing and rewarding ideas, the ‘Innovation Pipeline’
  • Organize this workflow via relevant business categories: Revenue Generation, Cost Saving, Core Research, etc.
  • Link these to real world problems and challenges the company faces around the world
  • Encourage lots of ideas including those that don’t work

Although actually my favourite innovation nugget was from Graham Hill of Citibank (see below), who said:

The key formula to unlock more innovation is to reduce the cost of innovation failure. I.e. if the personal cost to the employee (reputation etc.) and the organizational cost (cash, resources etc.) is negligible for each attempt, then more attempts will be made.

We then discussed that within a context of DevOps and other new business/IT alignment models – Then we had pie and beans.

roadmap-1TOSCA – Open standards for Cloud Service Brokerage

There is a short write up of the conclusion to our panel session in this Waters Technology article (subscription required), where as the author describes there is a huge unmet demand for “Cloud Service Brokerage”, but that the market isn’t there yet because of a lack of open standards.

This is a shame as there is a clear business case and need for key service features such as the ability to burst out into hybrid and fully public Cloud services, in a secure and auditable manner.

Our panel session, consisting of the Cloud architects from Citibank, Credit Suisse and Lord Abbett provided a holistic overview of a procurement framework for banking firms to achieve this, such as:

  • Having a clear business goal, and map this to the Cloud service models like IaaS, PaaS and SaaS – So you know what you`re buying and why
  • The role of Cloud Identity and also in a more granular form for Rights Management – Technologies like Rights Management can be baked in to Cloud environments to embed granular access control models
  • The role of open standards – Organizations like ISO are starting to produce the early projects that will ultimately document Cloud standards, but these are all new activities, there is still a lack of practical how to documentation

Addressing this last point in particular was our motivation for joining the OASIS open standards organization, where we have been contributing to Cloud related standards work through iFOSSF, a USA-based non-profit.

OASIS is leading development of a number of the missing open standards for a Cloud marketplace, most notably TOSCA for the service orchestration and portability. Very understandable to this audience, given this is simply about automating the buying and selling of market trades, but for IT resources.

Our goal there is to help build capacity around implementing these open standards via FOSS (Free and Open Source Software), and applied in real-world scenarios like Telecenters for low-income areas to help address poverty and other societal needs.

We call this the ‘Open Cloud Ecosystem’ (OCE) and we’ll be reporting more on how this will be a central backbone to our Canada Cloud Roadmap.

Canada launches ‘Roadmap to the Cloud’

roadmap-1Here is the first version of our Canada Cloud Roadmap with inputs from contributing expert authors.

Download : Canada Cloud Roadmap

We will continue to add more great content from a wide range of experts, so that ultimately this document offers a powerful roadmap template for planning an enterprise migration to the Cloud.

The Roadmap is also a framework for a channel partner program, where the solution journeys like BYOD will act to organize go to market sales campaigns.

 Join in – To feature your products and services in this campaign, join in our Roadmap group on Linkedin.

New white paper: BYOD – Bring Your Own Doctor

big-dataThe headline theme for our next seminar is ‘BYOD – Bring Your Own Doctor’.

UPDATE: I am also presenting on this topic at the upcoming 13th annual eHealth Summit – Read more.

Mobile Big Data Cloud Computing

This will focus on the overall best practices for Mobile Big Data Cloud Computing, in particular focusing in on Google and the Cloud suite they offered to achieve this.

We describe this scenario in more detail in this short executive briefing white paper:

Download the white paper (7 page PDF):

pdf-small1BYOD – Bring Your Own Doctor

Cloud Readiness Assessment – Planning your Cloud TEI (Total Economic Impact)

cbpn-logo3Our objective here at the Canada Cloud Network is to build a local forum for innovating global Cloud best practices.

For example over here at Sheepdog our goal is to build one of Canada’s premier brands for expert Cloud consulting.

Central to this is development of the ‘Cloud Readiness Assessment’, a standardized process for helping your business understand where and how it could best exploit the trends of Cloud computing.

Total Economic Impact

The framework for planning the Cloud migration business case can be defined in terms that Forrester Consulting calls ‘Total Economic Impact’ (TEI).

Recently Google commissioned Forrester Research to identify the TEI (Total Economic Impact) of moving to Google Apps, polling around 600 mid-sized firms about their collaboration plans.

download_pdf2Download the report here:  The Google Apps TEI Report from Forrester Research, used to to plan the ROI of moving from a legacy messaging and collaboration platform to Google Apps. They describe how organizations have enjoyed a business improvement including:

  • Break even within 1.4 months
  • 329% risk-adjusted ROI
  • A Net Present Value of over $10m following an investment of $400k

roadmap-1Planning your Cloud Roadmap – Cloud Readiness Assessment

A Cloud Readiness Assessment is a consulting engagement that analyzes your organization and its business requirements, and maps these to a Cloud strategy.

An ‘economic impact’ review is a great way to frame this exercise, so you can be clear about how the ROI will b e achieved, and importantly you can test for organizational needs through testing for your ‘readiness’ for Cloud services in different areas:

  • Virtualization and business continuity
  • Desktop and IT operations
  • Unified Communications and staff productivity

The exercise can include some very specific auditing work – For example an assessment of your Microsoft Office licencing situation. In some cases customers find they are paying for versions they aren’t using, in one case yielding $2.5m in annual savings.

If this is then followed by the additional cost savings and productivity benefits that Forrester describe, it’s clear how straight forward it is to plan a successful ROI from a Cloud migration.

The objective of the Canada Cloud Roadmap is to help flesh out the detail of  a number of these journeys. Desktop office software is but one of many scenarios where the same principle and process can be repeated.

With each of these different functional areas having their own self-contained TEI, then it’s possible to cherry pick just one or a combination of them, to assemble the Roadmap that best suits your organization.